Customer Testimonials

We’re proud to share a handful of recent testimonials from our happy customers. RLP Distribution Ltd is dedicated to exceptional customer care, and will always go above and beyond to make sure you’re satisfied with our products and service. If you’ve had experience with us and have feedback, please get in touch - we’d love to hear it.

“RLP’s online portal is so simple. It is so much faster and easier to work with its like having an extra pair of hands”

Darren Paddock – Marshall fleet Solutions
National Parts & Accessories Team Leader

“As a nationwide repairer we rely on good and efficient service from our suppliers and use RLP to source all our Palfinger tail lift parts.
RLP parts technical department provides us with prompt and accurate quotations for our part requirements based on our engineers reports & where necessary photographs. Once ordered they send us updates on order statuses and courier tracking details.
A leading standard of service which makes it much easier for us to efficiently manage the parts supply for our Palfinger tail lift repair work”

Paul Garner – Aftercare Response
Parts Team Leader

“RLP technical department have excellent product knowledge and have worked around all issues raised with items no longer available. RLP keep a good level of stock ready for same day delivery and their customer service team are always quick and polite when dealing with out of stock items”

Jason Horner – Procurement Manager
Humberside Tail Lifts

“In May 2019, Palfinger appointed RLP Distribution as sole distributor for our spare parts in UK. Despite an understandable level of nervousness about moving such a key service away from the main business, we can look back and state that this was a great business decision. The service levels that our customers receive from RLP has really improved and the responsiveness regularly gets positive reviews. The team at RLP work very closely with our supply chain to ensure that customers get the service they expect. And while 2020 was a challenging year for us all, we are proud that RLP kept the service running 24/7 at all times. We very much look forward to an even better 2021”

Liam Noone - Commercial Director -Palfinger Tail Lifts